Draft for review: please have a solicitor check this before launch and fill in the details in square brackets.
Terms of use
The basics
- The Knock Knock Club lets people create digital advent calendars. Every calendar runs from 1 to 24 December 2026 and closes at the end of January 2027.
- Opening a calendar is always free and needs no account. Creating one is paid. Prices are in pounds and include VAT where it applies.
- You can buy until 23:59 UK time on 20 December 2026. The price is the same whenever you buy. If you buy after 1 December your calendar starts from that day and we tell you how many doors it will have before you pay.
- There are no ads or sponsored content in personal or group calendars.
Your right to cancel, and refunds
Normally you have 14 days to cancel a digital purchase. We create your calendar and start supplying the calendar builder as soon as you pay, so you agree at checkout to give up that right once your calendar has been created.
This means we do not give refunds once your calendar has been created, even if you have not started to fill it in. The exceptions are where we fail to provide the service, or where it is faulty and we cannot fix it: in those cases we will refund you in full. This does not affect any legal rights you cannot give up. To ask about a problem, contact us using the details at the bottom of this page.
What you can post
You are responsible for what you add. You must have the right to share it, and you must not post anything illegal, harmful, abusive, hateful, sexual involving children, or that invades someone's privacy. Only share photos or videos of other people if they are happy for you to. Children can appear in content, but an adult must submit it.
Group calendars
Members should be 13 or over. The organiser can hide any door for the whole group. Every door has a report button. Only the person who made a door can make it public, and they can make it private again at any time.
Crowd calendars
- Anyone can claim a door with the owner's link. Contributors must be 16 or over. Posts are not checked before they are shown.
- The owner can lock posts, and posts can be reported. Our team can lock a post, and the owner cannot undo that.
- The owner may share posts publicly.
Business calendars
We review business calendars before they go live. Businesses that run giveaways must follow the CAP Code and UK law (no payment to enter), and are responsible for their own prizes and terms. Businesses see how many people follow them, not who they are.
Keeping the service safe
We may remove content, lock or hide doors, or close calendars that break these terms. See our privacy policy for how we handle personal information.
Changes and contact
We may update these terms for future seasons. Contact: [add contact email and address].